amazon.com
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The Keys To Retaining and Losing Your Customers
- July 10, 2023
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. In the past few weeks, I have experienced all kinds of customer service, including service you would expect, service that would surprise you, and service that wouldn’t change your mind about anything.
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What B2B Companies Must Learn from 10 Reasons Why Amazon is Destroying Retailers
- April 17, 2017
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Amazon generated almost $44 Billion in net revenue last year and it had to come from somewhere. That’s not $44 Billion that people wouldn’t have spent if not for Amazon. It’s money that people would have spent, at some retailer, probably within an hour of their home or office, but chose to buy from Amazon instead.
You may think it’s because Amazon saves them money but that isn’t necessarily true. And you may think it’s simply more convenient to order from your laptop or mobile device but that might not be the case either. I’m going to share my 10 reasons why this is happening and you might be very surprised with my conclusion at the end of the article where I provide an important warning for B2B Sellers.