happy ears
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Good Bob, Bad Bob, The Stockdale Paradox, and Sales Success
- February 2, 2021
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Happy Ears is a Big Problem for most salespeople. When it’s a strength, Objective Management Group (OMG) calls it Healthy Skepticism. The challenge is that Healthy Skepticism is unlike the other selling strengths and weaknesses measured by OMG, where great salespeople have them as strengths and weak salespeople have them as weaknesses. With Healthy Skepticism there is little differentiation between strong and weak salespeople.
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When Agreement is Really Disagreement – Happy Ears for Salespeople
- October 28, 2010
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Your salesperson asks his prospect a question like, “Does that make sense?” and his prospect replies, “Sure.” Feeling relieved that his explanation was successful, your salesperson moves on, an unwitting participant in what will become a huge surprise to him.
Why will it be a surprise?
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Happy Ears – 2nd of the 10 Sales Competencies That Are Key to Building a Sales Culture
- October 9, 2009
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
This article focuses our attention on the 2nd of the 10 Sales Competencies That are Key to Building a Sales Culture.
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5 Steps to Coaching Your Salespeople Beyond Happy Ears
- September 29, 2009
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Today I posted this article about Diagnosing and Overcoming Happy Ears on the Baseline Selling web site. And last week I wrote this article about Happy Ears and an empty pipeline.