Sales Coaching

  • Xobni as Sales Assistant, Pivots Help Close Sales

    • May 6, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    My guest on yesterday’s edition of Meet the Sales Experts was Matt Brezina, the co-founder of Xobni. Do you have Xobni on your computer?  If you do, you know just how helpful it is.  If you don’t, all you need to know is that it will make you more you MUCH more productive with your Outlook or Blackberry email applications.  Listen to the show to learn more about it or visit their web site.

    read more

  • Anatomy of the Worst Sales Call Ever

    • April 23, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    It’s easier to talk about some of the things he failed to do since he didn’t do anything correctly. If we were to perform an analysis working backwards from the end of his (can’t really call what he did a) sales process:

    read more

  • Football’s Pitch Count and its Connection to Sales Management

    • April 22, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Herm Edwards, currently of ESPN and formerly the Head Coach of the Kansas City Chiefs, was interviewed on WEEI, Boston’s Sports Talk Radio station today. He said a couple of things that were quite compelling:

    read more

  • When the Sales Goals Change but the Behavior and Results Don’t

    • April 19, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Suppose that you need your salespeople to find significantly more new business.  Perhaps you’ve wanted this for a while but it’s only recently that you communicated this to your salespeople.  You’ve changed the goal but after a month your salespeople’s behavior and results haven’t changed at all. 

    Let’s compare this to weight loss. 

    read more

  • Can We Really Get Salespeople to Change?

    • March 16, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    People change when they are ready to change.

    For example, I needed to lose weight and become healthier for several years.  I had been reading the literature on healthy eating for months.  I knew that this was important but until the day came when I was ready to commit to being healthy and eating healthy, nothing would change.

    By default, salespeople are the same way. 

    read more

  • A Missing Link to Sales Improvement?

    • March 15, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    I was walking through the Airport when I saw what could be the missing link to sales improvement.

    read more

  • What Are Reasonable Sales Management Expectations?

    • March 12, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    I am often asked which of the various services we provide to companies can be done in-house, by the executive team.  Fair question.  Answer: All of them.

    So why would companies use us or others with our expertise?  Answer: Because when they try to do it in-house they aren’t able to get most of it right:

    read more

  • Sales Leadership – a Balancing Act to Achieve Compliance and Quotas

    • March 11, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    We covered many areas of Sales Leadership that fall under the direction of someone in Phil’s role including cultural issues, competition among sales managers, and getting an entire sales force to change.  I chose to discuss the balance sales leaders must have between sharing, mandating and asking.  Sounds simple.

    read more

  • Great Sales Opportunities That Don’t Close

    • March 2, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    If getting opportunities into the pipeline is the most universal sales challenge, then getting opportunities closed comes in a close second. I’m talking about prospects who aren’t ready to say, “yes” but are still “very interested”.  These calls pose problems for salespeople for several reasons:

    read more

  • How Does the Salesperson Affect Price Shoppers and Negotiators?

    • February 8, 2010
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    When salespeople have a discussion about money, price shoppers usually make it very clear what their intentions are.  On the other hand, negotiators don’t usually advertise their intentions in advance. Instead, they’ll negotiate after they have received a proposal.

    read more