sales management training
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What Percentage of Sales Managers Have the Necessary Coaching Skills?
- April 13, 2016
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Recently, I was asked to share some statistics about sales management coaching – the percentage of sales coaching skills that most Sales Managers have and the amount of time they spend. So let’s stop talking about the article and start sharing the statistics!
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Why Half of the Sales Force Resigned This Month
- May 20, 2015
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
There is a hidden problem that the CEO is unaware of and even the most accurate and predictive sales candidate assessment on the planet – ours – won’t overcome the issue. It’s worse than you can imagine!
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United Airlines Uses Customer Service This Way to Impact Sales
- June 26, 2014
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Customer service has a very important selling role. Their job is to solve a customer’s problem and do it in such a way that the customer forgets about the problem they had and remembers only how well and painlessly their problem was solved and how nicely they were treated in the process. When companies screw this up, customer service has succeeded in UNSELLING a customer. It isn’t rocket science, but it does reflect poorly on recruiting, selection, management, onboarding and training.
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How Frequently Does Fear Play a Part in Sales?
- November 6, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Fear of failing doesn’t affect everyone that sells. The elite 6% are certainly immune to it, and most of the next 20% aren’t affected too much by it either. But the remaining 74% – the group that basically sucks – battles the fear of failing on a daily basis.
That fear – and most salespeople aren’t even consciously aware of it – prevents them from
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The Real Problem with the Sales Profession and Sales Leadership
- October 1, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
In the context of best practices, the sales management role is now 50% coaching. The problem is that according to data from Objective Management Group, 82% of sales managers make very ineffective coaches. Just yesterday alone we had conversations with sales managers who:
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Sales Management Best Practices – Are Top Salespeople Challengers?
- April 29, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
I don’t promote an approach based on either Relationships or Solution Selling, but both must be incorporated into an appropriate sales approach. Also worth noting, the approach or methodology is only one part of selling. Without a sales process and a sales model, no methodology will work very well on its own.
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Are (Lack of) Results Due to the Salesperson or the Company?
- July 9, 2012
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Whether your salespeople are underperforming or doing well, are they responsible or is it your company, culture, advertising or offerings that’s responsible?
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Are Sales Leaders More Receptive to Training Than Salespeople?
- May 16, 2012
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
When a room full of sales leaders arrive for two days of intensive training, there are many things that can and do happen. Here are ten of them:
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Top 5 Keys to Effective Sales Coaching and Results
- May 2, 2012
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
One confusing component of effective sales management is that great sales management skills don’t always translate into great sales results. This phenomenon is most obvious when a company hires a terrific, new sales manager, who possesses all the desired skills, and the manager fails to have an immediate impact. Worse, in many cases, is when the inherited salespeople rebel! This scenario also occurs when sales managers go to seminars, watch video clips, read books or blogs, and attempt to extract specific skills and tips but don’t have the luxury of hearing them demonstrated, in context, in a real situation. When Objective Management Group conducts a sales force evaluation, we often see that sales managers’ skills are much better than the resulting effectiveness of those skills. Why is that?
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Why Most Companies are Struggling to Grow Revenue
- April 25, 2012
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Dan Perry, writing at Sales Benchmark Index’s Sales Force Effectiveness Blog, wrote that “The single biggest problem with sales today is sales reps are mismatched to the buyer. They think like a sales rep and not like a buyer.”
Well, Dan, I don’t agree and I have the statistics to back me up.