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  • 4 Types of Sales Positions That Can Never Be Replaced by AI

    • February 22, 2023
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    We’re seeing ChatGPT’s ability to create human-like articles, essays, poems, notes and messages.

    I just asked ChatGPT to write a short poem on the death of selling.  Here’s what it generated.

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  • The 14 Lies Preventing Salespeople From Getting Their Prospects into a Buying State of Mind

    • May 17, 2019
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Let’s cover some of the lies being told to companies with sales organizations and how those lies prevent sales organizations from being their best.  Over the past 10-20 years, we have seen and heard the following proclamations (and you can find most of them with this Google search link:

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  • Improper Use of BANT Will Cause You to Kill Opportunities

    • April 26, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    I received an email asking me to check out an article on the Salesforce.com blog that features an infographic they hoped I would promote.

    The article focuses on the middle of the funnel and the handoff between marketing and sales.  In doing so, they discuss MQL’s (Marketing Qualified Leads) and SQL’s (Sales Qualified Leads).  While I don’t have an issue with the infographic, I have huge issues with the content of the article and if you follow the advice in this article, you’ll have far fewer MQL’s that your salespeople can turn into SQL’s.

    Here’s why.

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  • 4 Great Sales Lessons from a Notre Dame Commencement Ceremony

    • May 17, 2016
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    We were fortunate to be in the audience for the 2016 Notre Dame Commencement where Vice President Joe Biden, former Speaker of the House, John Boehner, and former Joint Chiefs of Staff and retired 4-Star General, Martin Dempsey were among the speakers.  While all were good, Biden had one great takeaway, and the General shared 3 tips and an action step. I believe that these are all share-worthy and apply to sales and sales leadership as well, and perhaps even better than they apply to those graduating from universities.

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  • Why Inbound and Inside Sales Experts Think Sales Process is Dead Too

    • August 18, 2015
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    I love and use some of their tools and services and recommend them to clients too. But the key word here is tools. They support and enhance selling. Tools don’t replace selling.

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  • What is the Best Sales Process for Increasing Sales?

    • July 14, 2014
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Companies have terrific results when they implement Baseline Selling, and last week a well-known expert asked, “What is the big secret that makes Baseline Selling so powerful?”  He thought it would make for a great article discussion, so let’s attempt to answer that question by starting with a few questions of my own.

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  • This is the One Thing Missing from the New Way of Selling

    • June 20, 2014
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Prospects aren’t ready to buy at this point in their process, they’re just getting finished with looking at their options!  Salespeople don’t have qualified or closable opportunities at this point, but they’re acting as if they did, creating and sending unqualified proposals, making assumptions, and hoping for the best.

    What’s Missing?

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  • Sales Management Best Practices – Are Top Salespeople Challengers?

    • April 29, 2013
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    I don’t promote an approach based on either Relationships or Solution Selling, but both must be incorporated into an appropriate sales approach.  Also worth noting, the approach or methodology is only one part of selling.  Without a sales process and a sales model, no methodology will work very well on its own.

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  • Another HBR Article on Sales Leaves Me with Mixed Feelings

    • July 20, 2012
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    I was asked to comment on an article called The End of Solution Selling, which appeared in Harvard Business Review.  The article was generally right on, but it also included several things that irritated me enough to question them and the article.

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  • Top 7 Things That Consultative Sellers Do

    • November 14, 2011
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    A small group of experts, especially those that lack this competency themselves, believe that using this competency for selling is manipulative and counters being customer-centric.  They are as entitled to their opinion as I am to mine.  But remember, you simply can’t argue with science, data and results.

    So which competency am I referring to?

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