Understanding the Sales Force
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Email for the Sales Force – How it Should be Used
- March 11, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
If you’re anything like me, you get 300 emails a day and there simply isn’t time to respond to it all during office hours. That is one of the reasons why working hours often begin in the wee hours of the morning and don’t end until the late night television shows are over.
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Best Example of Value-Added vs. Commodity Selling
- March 7, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
I wrote an article for the March 2013 issue of Top Sales World Magazine that debriefs an actual sales call. I’ve written more than 1,000 articles and I believe this one is the best yet! The article effectively details an actual value-added consultative sales call which, because of a single incorrect question, quickly became a transactional, commodity-based, price-driven call. The example is really striking because it so clearly shows that you can do everything correctly but asking even one question the wrong way can cause a salesperson to lose the opportunity to be a trusted advisor, and fall into the abyss of commodity sellers.
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Great Salespeople Can See the Pixels – The Rest Watch the Movie
- March 6, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
We have been describing the Consultative Sales approach. How do your salespeople fare in their ability to sell consultatively and, more importantly, which of them can be trained and coached to effectively execute this with consistency and results?
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Harvard Business Review Blog Off Target on Sales Greatness
- March 5, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
This recent article in the Harvard Business Review Blog was as far off target as any I have ever debunked. Steve Martin lists 7 characteristics that he says differentiate great sales forces from good ones. His seven are:
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Why Salespeople Won’t Abandon the Early Demo and Presentation
- March 4, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
If you want your sales force to strive for sales excellence, the bottom line is that your salespeople won’t drive this transition and neither will a sales manager. You have to drive it. You must commit to it and it must be a sustained commitment. It’s not a do-it-yourself project, so you must also be prepared to do it correctly, get help from a results-oriented firm, and lead by example.
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How the Landscape Quickly Changes on Your Salespeople
- February 27, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Give your salespeople these two pictures and the next time they begin to think that everything seems wonderful, make sure they remember to brush the snow away, take off their rose colored glasses, and learn what the landscape truly looks like underneath the false interest.
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Sales Excellence Studies Propagate Mediocrity
- February 26, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
If you conduct a Google search for “sales excellence studies”, you’ll find more than 20,000 results. I’m sure that some results point to surveys which were conducted by others, but either way, that’s a lot of studies on sales excellence. If any of those studies were actually ground-breaking, insightful or truly representative of sales excellence, there would probably be fewer than a dozen. But there are not. There are many reasons why these studies are so lame, but let’s name just a few:
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Missing on the “Secrets to Developing Successful Sales Managers”
- February 21, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
An interesting article, Secrets to Developing Successful Sales Managers, by Xactly’s CEO, Christopher Cabrera, was posted on Selling Power’s 2/19/13 blog. I suggest that you read it first, returning to this article for the analysis.
I thought that the first half of the article was spot on.
I thought that the second half was as bad as the first half was good.
Here’s why:
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View From the Top – When Salespeople Call on Purchasing
- February 19, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
The single question that salespeople ask more than any other is, “When I’m with Purchasing, they don’t seem to have a compelling reason to buy and don’t care about our value-add. What can I do?” I’ll answer that question shortly. First, I have an analogy to help you see it from my perspective.
Take an elevator up at least 20 floors in Manhattan and immediately you’ll notice that the view from the top is mostly yellow – a sea of taxis mixed in with some limos and buses. From high above Manhattan, I saw these comparisons:
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To Salespeople, Demos and Presentations are Like Snack Food
- February 11, 2013
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Prior to learning about healthy eating, I believed a bagel was a healthy alternative to a donut. After I was shown that a carbohydrate converts to sugar in the blood and there wasn’t much difference between bread, bagels or rolls; and donuts, cake or pie, I changed the way that I ate.